Refund policy

At our store, we want you to be completely satisfied with your purchase. If you are not happy with your order, we’re here to help with easy returns and refunds.

Returns

• You may return items within 30 days of receiving your order.
• Items must be unused, in their original packaging, and in the same condition as received.
• Proof of purchase is required for all returns.
• Certain items, such as personal care products and customized items, are non-returnable for hygiene reasons.

Refunds

• Once we receive and inspect your return, we will notify you about the approval or rejection of your refund.
• Approved refunds will be processed within 5-7 business days to your original payment method.
• Shipping fees are non-refundable, and return shipping costs are the customer’s responsibility unless the item was defective or incorrect.

Damaged or Incorrect Items

If you receive a damaged or incorrect product, contact us within 48 hours at support@ongo24.com with photos, and we will resolve the issue.

For any questions, feel free to reach out!